F**KING LOUSY SERVICE
Hell!! I was lock out from the outside world from Sunday till Wednesday.
On last Sunday, When i woke up in the morning i lost my internet connection. Thinking it was a minor problem, because i experience it before, i make a call to the Singnet broadband help desk. I explain my problem to the technician, he asked me to turn off and on the modem after 35min to reboot my connection... It doesn't work! I called again, and they said that was all that they can do! They will arrange telco technician to check my land line, which means they will come down to my place to do a physical check.
Thinking it was a Sunday, the best they can do was to arrange someone to come on Monday. I WAS TOTALLY WRONG. They said the earliest date was on Thursday! Fuck, what am i going to do without my best companion? I was getting crazy and very hot temper. I wanted their manager to give me a call..
No one call.. The next day I gave the help desk a morning call, hoping that the technician will do something to it again. Thinking it was a fresh new day, maybe the system can get back my connection. To my sadness, the technician from the other side said :' you already call us yesterday and we already arrange for our technician to go and check on thursday!' . He also said :' what you want me to do, the other technician already do for you yesterday. NO NEED to do again'. OMG, that's what a customer service technician told me! Where is the service from Singtel? i was so fucking angry. Can't they said something better knowing that the customer is frustrated at that point of time or they can actually call the backroom to try to reboot again to check.
I was angry because the arrangement for the technician to come down was far too slow. Being a state owned company, this is a bad example. And here we are talking about being a first world country where communication are very important, and such reaction is unacceptable.
Many of my friend shifted to other service provider because of their bad service and attitude that their staffs have. But when come to billing, they are super on the ball. Any late payment will cost you S$5.50. Like it or not you have to pay and cannot complain. Let say your plan are S$35, jus think for yourself the late charges is how many percent of the plan? That is 15%, better income than 'loan shark'.!!
Why they are double standard when customer are having problem? Can't they just be more efficient when they come to solving problems and faults?
For those who work at home, that was a few days of income lost! And they will never compensate you in any manner. I was sad to said that i am now bond with a contract with them, so i cannot change to another service provider. But i ensure you, coming Nov, I will get singtel out of my life.
